How To Improve Employee Performance Through Business Psychology

Improving employee performance is a priority for all businesses. One modern approach to achieving this is by using business psychology. So what is it and how can you use it to improve performance levels in your employees?

Business psychology is the process of applying psychological theories and practices to business procedures in order to help companies establish ways in which they can improve. It covers four main areas: organisational procedures, team dynamics, inter-personal skills and individuality. By applying knowledge gained about psychological tendencies in these areas businesses are able to improve the productivity and performance of their workforce.

How Can Business Psychology Improve Employee Performance?

It allows companies to identify ways in which improvements can be made. These improvements are related to the happiness and performance of individuals and teams, meaning that the overall productivity and performance of the company is enhanced.

It can target training and skills development to certain teams and individuals in order to make sure that employees are able to do their job to the best of their ability. Alongside this, it can also help to identify characteristics and traits within individuals, allowing them to determine what sort of work or leadership role they have. Once this has been established employees can then identify and acknowledge what areas they are best at and which areas are weaknesses, allowing them to improve their own performance.

Most importantly, it focuses on the role of employees both as individuals and as part of a team, with one aspect of it being that of problem solving. This is designed to help businesses address any internal problems they may have in order to ensure the happiness and contentment of all of their employees. Staff members who are happier are then more likely to perform well, leading to enhanced performance and productivity.

Why is Business Psychology Important?

It is important because of its role in boosting employee confidence and aiding negotiation and problem solving skills. It looks at all aspects of an employee’s role within a business, both on an individual level and as part of a wider team. This means a clear picture of any employee’s business identity is formed, allowing businesses to use their employees to the best of their abilities while maintaining a happy workforce.

Business psychology can also help to boost employees’ confidence by helping to highlight what areas they perform best in. By helping employees to identify their own strengths and weaknesses, business psychology can motivate staff members to actively engage in personal development, helping to boost their confidence and their performance.

It can also be used to help employees review their customer interaction skills. By helping them to identify their own characteristics and personality type, business psychology can enable people to understand how they should react in certain situations in order to achieve the best possible results. This can then improve the customer service provided to clients and helps to improve negotiation and communicative skills.

Things to Consider Before You Buy Your Small Business Phone System

Before you choose your small business phone system, there are some key things to consider before making your final choice. Although the new technology is sure to provide your business with a professional image and a streamlined way of communicating, having the best system possible for your particular business is going to be key to a successful implementation. You need to choose a phone system that takes many factors into consideration including cost of ownership as well as future growth of the company and what that could mean for the system that you are considering purchasing.

Ease of use is an important factor for any small business phone system. For the average office worker or employee, having to figure out complex technology only takes time from their normal duties and can often create frustration. This is why the phones and any software associated with the phone system should be reviewed in a lab type environment provided by the vendor. This way you can interact with a hands on approach to identify any issues before purchase.

You’ll also want to look at the reliability of the system. New technology doesn’t do you any good if it isn’t up and operational. Communication is the cornerstone for any business and without it you are potentially losing revenue as well as customer confidence. Do some research on the manufacturer to insure that they produce a solid product that you can rely upon. There are well known names in the industry that are synonymous with quality and taking a little time in the beginning could potentially save you a lot of money later.

Future growth is often left out of business phone system decisions which can end up costing you a lot more money in the future. You will often get the best price on the initial purchase and you should take advantage of this whenever possible. If you only have 20 users now but anticipate having 50 in two years, it might be in your best interest to purchase the capacity for those 50 future users now. At the very least, you need to make sure that the phone system can at some point be upgraded to allow for the largest number of users you expect to have over the next 5 to 7 years. If you find that the number of users doubles in 3 years and your phone system can’t handle this increase in volume, you’ll need to make another large investment 3 years later.

Whenever possible, insure that the phone system is designed in its entirety by the same manufacturer. Often when technologies from different manufacturers are merged together, factors are introduced that make the solution more complex and difficult to maintain. The one vendor might offer 24/7 support, but a manufacturer that is responsible for one of the smaller components may not, thus you’re not really getting round the clock support on the entire solution. When a manufacturer such as Nortel or Avaya designs the complete solution, their equipment is designed to work well together and has been tested for performance and reliability. Using components from different manufacturers is supposed to work in theory but often falls short of the reliability and supportability that you might expect from a system that is designed to work together out of the box.

Once you’ve purchased your new small business phone system, how much is it going to cost you to operate on a daily basis? The initial purchase price may be nothing compared to the long term cost of owning the system over the long term. Support and maintenance should be discussed and purchased if possible to minimize additional costs for hardware failure and needed changes to the system. This is particularly important if you lack an internal IT department. You need your employees focused on your business not on IT support.

The vendor you purchase your small business phone system from should have a solid reputation. Buying a phone system is not an inexpensive proposition and you need the assurance that they are familiar and proficient with the technology in question. You should ask a lot of questions and make sure you feel comfortable with their answers before you sign on the dotted line. You also want to make sure that the vendor has been around for awhile and will be there in the future. This is particularly important in the case of purchased maintenance and support. It won’t do you much good to have maintenance from a company that no longer exists or closes up shop.

A small business phone system is a good decision for your business and can boost your company’s image while making your company competitive with bigger organizations. By evaluating your company’s current and future telecommunications needs, you’ll be prepared to make the best possible decision on a reliable and technologically advanced business phone system.